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TERMS & CONDITIONS

CANCELLATION POLICY

 

Optimus operates a policy of 48 hours notice for cancelling or rearranging lessons. This enables time for me to contact another pupil to arrange another lesson so that I do not lose revenue on the cancellation. Please read below for more details.

 

 

PAYMENT CONDITIONS

 

Payment in full must be made at least 48 hours before the scheduled time and date of the next lesson, if payment is not received, the arranged lesson will not go ahead. Payment can be made by cash at the end of the previous lesson or by Bank Transfer to the following Account:

 

Mr A Fedyk – Account Number 37985619, Sort Code 090127​

 

REFUNDS

 

An administration charge of £25 will be made for all refunds of pre-booked and pre-paid lessons if you decide not to continue your lessons with Optimus - 48 hours notice must be given otherwise you will also be charged for the full amount of the next  pre-paid lesson whether it be for 1hr, 1.5hrs or 2hrs. All lessons already given will be charged at the current Pay as You Go price of £32.50 per hour.

 

CANCELLING OR REARRANGING LESSONS

 

Optimus operates a policy of 48 hours notice for cancelling or rearranging lessons.

 

I will honour this and expect the same commitment from you. I will expect you to pay the full cost of a cancelled lesson when less than 48 hours notice is given, and pay the full cost of a lesson if you are late for an appointment and accept that the lesson will finish at the pre-arranged time.

 

Please ensure that you are fit to drive when you arrive for a lesson and agree to make full payment for the lesson should I deem you unfit to drive. I will cancel the lesson without notice if you appear unfit to drive - on the grounds of safety.

 

I will not cancel lessons unless due to a family emergency or for safety reasons. If I have to cancel your lesson at short notice, I will call you as soon as possible and normally offer compensation.​

 

I reserve the right to refuse the use of my car for the purpose of a Practical Driving Test if you do not successfully pass a Mock Test.

 

 

PROFESSIONAL & COURTEOUS

 

I will always be professional and courteous towards you and I expect the same back from my pupils.

 

Part of my training ensured that I am fully aware of my actions and that I do not cause offence. For your reassurance that I am fit to teach young people, I have an enhanced Criminal Records Bureau Check (CRB) which is fully up to date.

 

Patience is a virtue, and I hope that your experience with Optimus demonstrates this.

 

I will always remain calm and in control.

 

If you are having any difficulty with the tasks you are being asked to perform, I will normally ask you to pull over and repeat the exercise so that you have more time to practice.

 

 

TURNING UP ON TIME

 

I am committed to turning up on time. If ever I am running late, I will call you as soon as possible.

 

It is extremely rare that I am unable to turn up at the time I say, but if I am unable to meet my commitments, I will go out of my way to fit you in at the next convenient time for you.

 

I will also pick up and drop off from a location that is most convenient for you, whether it be at home, work or college within the Basingstoke area.

 

ONE TO ONE TUITION

Unlike some driving schools I have a strict policy that I will offer one-to-one tuition and you will never have another pupil in the car when you are met for your lesson. 

 

This practice (called piggybacking) can sometimes mean that some driving schools offer cheap prices, however your tuition will suffer as you end up spending half your lesson taking another pupil home.

 

HONOURING THE FULL TIME OF THE LESSON

With Optimus School of Motoring you will always receive the full time booked for the lesson.

 

I offer 1 hour, 1½ hour and 2 hour lessons. I normally recommend 1½ to 2 Hour Lessons to pupils as this has been shown to improve pupils progress particularly compared to a 1 hour lesson.

 

If at any point you feel that I am not honouring this commitment you should bring this to my attention and I will immediately remedy the situation.

RESPONSIBILITY

I cannot be held responsible for postponements of lessons due to illness or mechanical breakdown, nor for any driving tests postponed by the Department of Transport. 

By taking lessons you have agreed to all of the above.